Shipping
Shipment processing time
All orders are processed within 3-7 business days of receipt. If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or WhatsApp / Telegram.
Shipping costs
We provide every customer with FREE shipping via regular mail. In case you require expedited shipping, please contact us and we will calculate the cost of expedited shipping for you individually.
Estimated Transit Time
After your order is dispatched, the estimated shipping time is typically between 10 to 30 working days under normal circumstances.
Possible Delays
Please note that unforeseen circumstances such as adverse weather conditions, peak holiday seasons (e.g., Christmas), or other events beyond our control may cause additional delays in shipping. Extended delivery times during such periods are subject to the logistics company's schedule. We kindly ask for your patience during these times. Rest assured, we are doing our best to ensure your order arrives as quickly as possible.
Delivery Guarantee
Our delivery guarantee ensures that your order will be delivered within 65 working days. If your order does not arrive within the guaranteed timeframe, we will issue a full refund. Please note that we cannot offer a refund if the non-delivery of your package is due to customer-related issues such as: Refusal to clear customs, Refusal to accept the package upon delivery, Failure to provide accurate shipping address and contact information.
Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email with your tracking number once your order has shipped.
Customs, Duties, and Taxes
In case of delivery outside Ukraine, payment of all taxes and duties related to the order is the responsibility of the buyer.All orders are delivered on EXW (duty free shipping). This means that your order may be the subject of taxes and/or import duties levied by the local customs service. All prices of goods on the web site are indicated without possible additional fees. Due to the fact, that they are calculated and charged directly by the country of delivery, we cannot specify this amount in advance.